Return And Exchanges

We always ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at info@brownbotanica.com.au or +61 451 842 225 and we will do our best to resolve any issue.

Brown botanica does not have to provide a refund if you simply change your mind on an item, or you think it is different than you expect as we are giving detail information about our product so please choose carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received from the order. We advise this must be done within 48 hours of receiving your goods by telephone or email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.